Cancellation Policy

We are a very busy clinic and growing. We have developed a policy regarding failing to attend and cancellation of appointments. We appreciate you taking time to familiarise yourself with the details of the policy before booking an appointment with us.

Cancelling, rescheduling and failing to attend appointments

We require a minimum of 24 hours notice for cancellation or rescheduling of an appointment. If less than 24 hours notice is not provided or a client fails to attend an appointment without due notice, a $50 cancellation fee may apply before proceeding with booking a new appointment. If a client has paid a deposit for a treatment, we reserve the right to retain the deposit in full.

Appointments booked for pre paid packages – if less than 24 hours notice is not provided or a client fails to attend an appointment, we reserve the right to charge the full cost of the treatment by deducting a treatment from the prepaid package, in lieu of a cancellation fee.

Confirmation of appointments 

Once you’ve booked an appointment with us a reminder SMS will be sent to you 72 hours prior to the date of your appointment. To confirm your appointment please respond ‘Y’. Respond ‘N’ to cancel you appointment.

If confirmation of your appointment is not received within 24 hours of date/time of sending the reminder SMS, Vamp Cosmetic Clinic reserves the right to cancel your appointment without notification.

Credit card authorisation

Vamp Cosmetic Clinic has introduced credit card authorisation required to secure an appointment for selected treatments. You will be advised on arranging your appointment if authoristion of your credit card is required to confirm your appointment. You credit card will be authorised (but not charged) a fee of $200 which, in the event the appointment is cancelled, rescheduled or a client fails to attend without providing due notice, is non refundable.

Booking multiple appointments

We are unable to retain multiple appointments within short time frames for the same service. In the event multiple appointments are booked (online or in clinic) for the same service within a period of 2 weeks, we reserve the right to confirm the appointment for the first date booked and cancel all other booked appointments. We will notify you the appointments have been cancelled.

If multiple appointments are booked within a 4 week period, we will contact you to clarify the dates and times of your appointments. If we are unable to contact you, we reserve the right to confirm the appointment for the first date booked and cancel all other booked appointments.

You can get in touch with us using the following contacts:

Thank you for your cooperation. We look forward to seeing you in clinic.