We are a very busy clinic and growing. We have developed a policy regarding failing to attend and cancellation of appointments. We appreciate you taking time to familiarise yourself with the details of the policy before booking an appointment with us.
Cancelling, rescheduling and failing to attend appointments
We require a minimum of 24 hours notice for cancellation or rescheduling of an appointment. If less than 24 hours notice is not provided or a client fails to attend an appointment without due notice, a $50 cancellation fee may apply before proceeding with booking a new appointment. If a client has paid a deposit for a treatment, we reserve the right to retain the deposit in full.
Appointments booked for pre paid packages – if less than 24 hours notice is not provided or a client fails to attend an appointment, we reserve the right to charge the full cost of the treatment by deducting a treatment from the prepaid package, in lieu of a cancellation fee.
Confirmation of appointments
Once you’ve booked an appointment with us a reminder SMS will be sent to you 72 hours prior to the date of your appointment. To confirm your appointment please respond ‘Y’. Respond ‘N’ to cancel you appointment.
If confirmation of your appointment is not received within 24 hours of date/time of sending the reminder SMS, Vamp Cosmetic Clinic reserves the right to cancel your appointment without notification.
Credit card authorisation
Vamp Cosmetic Clinic has introduced credit card authorisation required to secure an appointment for selected treatments. You credit card will be authorised but not charged a fee of $50-$200 which, in the event the appointment is cancelled, rescheduled or a client fails to attend without providing due notice, is non refundable.
You can get in touch with us using the following contacts:
Thank you for your cooperation. We look forward to seeing you in clinic.