In the interest of the community, this week we voluntarily decided to close our clinic. The Government enforced the closing of all clinics effective from 11:59pm Wednesday 25th March 2020. Our clinic closed Thursday 26th March 2020 and will remain closed until further notice. All current appointments booked from Thursday 26th March 2020 are effectively cancelled.
With the continued rise in number of COVID-19 cases in Australia, we must all do our part to reduce the incidence of the disease and to help the Australian healthcare system cope.
When do you plan to reopen?
The situation is temporary and we will reopen the Clinic. However, reopening our will depend on when the Government liberalises social distancing laws. At the moment, no one knows when this will be. We will reassess the situation regularly and keep all of our clients informed via our website, email and SMS.
Can I still contact the clinic?
Yes, our Team can be contacted at anytime via social media – Facebook or Instagram or email firstname.lastname@example.org. We are not accepting phone enquiries but we can contact you via phone if required.
What if I have a purchased a prepaid package, will it expire?
No, we are effectively ‘pausing’ the expiry date on all of our prepaid packages and gift certificates so no need to worry. If you have a questions please don’t hesitate to contact us. We are also considering pausing our current promotions and resuming them once we reopen.
Will you continue to accept new bookings?
Yes, we have decided to keep our online booking system operational and appointments can be made online at anytime. We are not accepting bookings via phone until further notice. Due to the uncertainty of the current situation we may not be able to honour your appointment on the date it is booked. We will be reassessing the situation weekly and we’ll update all clients who have booked for the upcoming week. If you arrange an online booking please be mindful it may be cancelled and if so, we will contact you.
what’s next for vamp?
We have plans to roll out a lot of exciting changes. Our new App is nearly complete (due to be released early April 2020) and we are currently working on a new and exciting website that enables you, the client to easily browse through and learn more about our treatments and which options are right for you. We are also launching and online shop where you can pre purchase gift certificates, products and some of our most popular treatments. We will keep you updated via our website and social media
Thank you for your continued support and for trusting us to look after your cosmetic needs over the last 4 years. Stay safe and we’ll be back soon..
Dr Jacob Alexander and The Vamp Team