Thank you for choosing us. We are a busy and growing clinic, and we appreciate you taking the time to review our booking and cancellation policy before scheduling an appointment. This helps us maintain smooth operations and provide the best experience for all of our clients.

Booking an Appointment

To secure your appointment for a service (including complimentary consultations), the following guidelines apply:

• For complimentary consultations or services that are 1 hour or less: A $50 credit card booking guarantee is required to confirm your appointment. This amount is pre-authorised and verified but will not be charged unless necessary.

• For services over 1 hour in duration: A deposit of 50% of the treatment cost may be required to confirm your booking. The balance will be due after the service is completed.

• Payment: Payment for products and services is due in full after the appointment.

• Security: Your credit card details are held securely and are never visible to our staff.

Note on Complimentary Consultations:

Please be aware that a $50 late cancellation fee will be charged if you miss a complimentary consultation or cancel it with less than 24 hours’ notice. This helps us cover staffing costs, as we may not be able to fill the appointment at the last minute.

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Cancellations, Rescheduling, and No-Shows

We understand that life can be unpredictable, but we kindly ask that you provide the following notice if you need to cancel or reschedule:

• For services 1 hour or less: We require at least 24 hours’ notice for cancellations or rescheduling. If less than 24 hours’ notice is given, or if you do not attend your appointment, a $50 cancellation fee will be charged to your card on file.

• For services over 1 hour: A minimum of 48 hours’ notice is required. If less than 48 hours’ notice is given, or if you miss your appointment, we may retain the value of your deposit.

• Prepaid Packages: For missed or rescheduled appointments, we reserve the right to deduct the cost of the treatment from your prepaid package in lieu of a cancellation fee.

• Failed Card Payments Policy: If a card payment for an appointment fails, a $50 outstanding fee will be applied. This fee must be paid in full before any future appointments can be scheduled. In the event that card payment fails on two or more occasions, Vamp Cosmetic Clinic reserves the right to decline further appointment bookings.

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Appointment Confirmation

Once your appointment is booked, you will receive a reminder SMS 72 hours prior to your appointment.

To confirm, simply reply with ‘Y’.
To cancel, reply with ‘N’.

⚠️ Please note: Our system automatically recognises these letters only. Any other response will not be registered, and your booking will not be cancelled within the required timeframe. In such cases, a $50 cancellation fee will apply.

If we do not receive a response to the first reminder, we will send follow-up SMS reminders daily until we hear from you. If no confirmation or cancellation is received within 24 hours of the appointment, we may cancel your appointment without further notice.

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Booking Multiple Appointments

To ensure our schedule remains efficient, we cannot retain multiple appointments within short time frames for the same service. Here’s how we handle multiple bookings:

• Appointments within 2 weeks: If multiple appointments for the same service are booked within a 2-week period, we will confirm the first appointment and cancel the others. You will be notified of any cancellations.

• Appointments within 4 weeks: If multiple appointments are scheduled within a 4-week period, we will contact you to confirm the dates and times. If we cannot reach you, we may confirm the first appointment and cancel the rest.

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How to Contact Us

We’re here to assist you. If you need to cancel or make changes to your appointment, or if you have any questions, you can reach us:

• Phone: (02) 4041 1514 (Please leave a voicemail if you call outside of business hours)
• Email: info@vampcosmeticclinic.com.au
• Website: www.vampcosmeticclinic.com.au

Thank you for your understanding and cooperation. We look forward to seeing you at your next appointment.