We are a very busy clinic and growing. We appreciate you taking time to familiarise yourself with our booking and cancellation policy before booking an appointment with us.
Booking an appointment for a complimentary consultation or service and credit card preauthorisation
- When booking an appointment for a complimentary consultation* or service, a credit card booking guarantee of $50.00 is required to finalise your booking. Funds are preauthorised & verified, but not charged to your card on booking
- Payment for products and services is made in full following your appointment at the clinic
- Credit card details are held securely and are not visible to staff
*A $50 late cancellation fee still applies to complimentary consults that are not attended or cancelled within 24 hours of the booked date/time, due to the clinic having to absorb the cost of staffing for that appointment time, which may not be possible to fill at the last minute.
Cancelling, rescheduling and failing to attend appointments
- We require a minimum of 24 hours notice for cancellation or rescheduling of an appointment for (this includes complimentary consultations)
- A minimum of 48 hours is required for appointments for miraDry, C02 laser skin resurfacing, MINT thread lift, & Profound Deep Skin Needling
- If less than 24-48 hours notice of cancellation is given or a client fails to attend an appointment without due notice, a cancellation fee of $50 will be charged to your card on file. Please note this process is automatically charged in our system and not at the discretion of staff
- If card payment fails, a $50 fee will remain outsanding and must be paid before rebooking an appointment
- If a client has paid a deposit for a treatment, we reserve the right to retain the deposit in full
- Appointments booked for pre paid packages – if less than 24-48 hours notice is provided or a client fails to attend an appointment, we reserve the right to charge the full cost of the treatment by deducting a treatment from the prepaid package, in lieu of a cancellation fee.
Confirmation of appointments
- Once you’ve booked an appointment with us a reminder SMS will be sent to you 72 hours prior to the date of your appointment. To confirm your appointment please respond ‘Y’. Respond ‘N’ to cancel you appointment
- If we do not receive a response to the first SMS reminder, follow up SMS reminders are sent daily until we receive a response
- If confirmation or cancellation of your appointment is not received within 24 hours of date/time of sending the reminder SMS, Vamp Cosmetic Clinic reserves the right to cancel your appointment without notification
Booking multiple appointments
We are unable to retain multiple appointments within short time frames for the same service. In the event multiple appointments are booked (online or in clinic) for the same service within a period of 2 weeks, we reserve the right to confirm the appointment for the first date booked and cancel all other booked appointments. We will notify you when the appointments have been cancelled.
If multiple appointments are booked within a 4 week period, we will contact you to clarify the dates and times of your appointments. If we are unable to contact you, we reserve the right to confirm the appointment for the first date booked and cancel all other booked appointments.
You can get in touch with us using the following contacts:
- Please call us on (02) 4041 1514 (we are closed on Tuesday’s and Sunday’s so please leave us a voicemail if you need to cancel or would like to make changes to your appointment within 24 hours of the booked date/time).
- Email us at email@example.com
- Via our website
Thank you for your cooperation. We look forward to seeing you in clinic.